Refund policy

At UrbanCarry, customer satisfaction is important to us.

Return Requests: Customers must contact us before returning any item. Please include your order number and a description of the issue.

Eligible Returns: Items must be unused and in their original condition and packaging. Eligibility and return deadlines will be confirmed by our support team.

Damaged or Incorrect Items: If your order arrives damaged or you receive the wrong item, contact us with your order number and photos of the issue.

Refunds: Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Contact: For return or refund assistance, contact us using the contact information listed on our website.